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Services and repairs

CREATION OF JEWELRY ON COMMISSION (CUSTOM MADE)

Whether it concerns the transformation of an outdated old jewel, or a totally new creation, Cicala interprets your desires by concretizing them, in a first phase, in accurate drawings, and then moving on to the selection of gems, to finally reach the 'masterful and accurate execution of a jewel enhanced by a precious uniqueness. An expert jeweler will follow you step by step during all phases, keeping you updated on every single development related to the birth of your jewel. Visit the page dedicated to Custom Made Jewels for more information.

 

REPAIR OF JEWELRY AND WATCHES

Take care of your valuables. Jewelry and watches are part of our lives emphasizing memories, dates and loved ones. A correct periodic maintenance allows to keep unchanged and indeed to renew, the emotions felt from the first moment in which they were ours. Thanks to the very high professional level of the workers who deal with this delicate sector, Cicala has been a sure point of reference for many years for those who want impeccable and safe assistance. From the welding of a small chain to the intervention on the most complicated and prestigious watch, your precious items will always be managed with the highest professionalism: from taking charge with a computerized system that schematically manages every step of the processing phases, up to the return. , allowing a historical archiving of each intervention. For the maintenance of the watches, a written guarantee of twenty-four months is issued, with details of the intervention performed. Cicala also offers, for the most prestigious pieces, free insurance coverage against any possible loss or damage deriving from criminal events. Write an email to support@cicala.it, contact us by phone at the Toll Free Number * 800 865 648 or in the office at +39 010 6981030.

 

RESTORATION OF VINTAGE WATCHES AND VINTAGE JEWELS

Bring back to old splendor. Very dated jewelery, silver and watches require very special attention and care. Sometimes, for the most accurate recovery and for the restoration in the most contemporary and faithful form possible, a documentary research on the piece to be treated is also necessary. And where there is no longer the possibility of recovering original supplies, Cicala is able to create the necessary components. At the end of the work, for the most beautiful and valuable pieces, the normal repair guarantee is issued accompanied by an accurate photographic sequence that highlights every single phase of the process. Also in this case we invite you to contact our Customer Care by writing an email to support@cicala.it, to contact us by phone at the Toll Free Number * 800 865 648 or in the office at +39 010 6981030.

 

ENGRAVING AND CUSTOMIZATION OF RINGS, PLATES AND PLATES

Personalize each item purchased and make it unique. Cicala can customize any suitable item you purchase, especially if it is a gift to dedicate to others. It is a gesture that makes not only the product itself more precious, but above all the gesture you make by giving it a higher value that is not taken for granted. Cicala also makes use of sophisticated laser equipment and systems for the engraving of coats of arms and complex brands. For some items you will already have the possibility to choose the customization during the purchase phase; if this is not possible, please contact us to find out how to proceed.

 

THREADING OF PEARLS, CORAL AND PRECIOUS GEMS NECKLACES

Make your choker vital again. With time and daily use, your jewels lose their liveliness. With proper maintenance, even your pearl, coral and precious stone necklaces are renewed. A new thread is recommended in particular for pearls that are, on occasion, properly washed and rehydrated using suitable professional products. For particularly opaque corals, Cicala also provides a new polishing. Contact us and explain your need, we will agree with you how to collect and return your jewel once threading is complete.

 

REPLACEMENT OF WATCH STRAPS AND BRACELETS

Let your timepiece shine in a new light. Each watch can be transformed and amazed again by simply replacing the strap. Cicala offers you a rich assortment diversified by type of leather and an infinite number of colors. For the most prestigious watches we also offer the possibility of original spare parts. All our straps carry a CITES certificate in compliance with the Washington Convention on International Trade in Endangered Species of Fauna and Flora. And that's not all: for the most demanding customers it is also possible to create customized watch straps with special textures, designs and processes.

 

EXCHANGE USED GOLD, COINS AND PRECIOUS IN GENERAL

Cicala always guarantees the customer to the maximum. An operation that has always been managed by the jeweler, a professional and ethical figure, today seems to have become the prerogative of new operators who often do not have adequate training and experience, necessary instead to guarantee the customer as much as possible. With a view to facilitating purchases, or even for the simple disposal of objects that you no longer want to keep, Cicala collects your valuables guaranteeing not only maximum profit, but the strictest discretion and confidentiality.

 

PAYMENTS IN INSTALLMENTS

For years now, Cicala's customers have been facilitated with a deferred payment formula, and Cicala pays the interest. For more information visit the Payment Methods page or contact our Customer Service.

 

TECHNICAL ASSISTANCE

Cicala is also available by telephone to offer you information on the products on sale that interest you, or for support during the purchase phases. Cicala is also available to provide you with clarifications regarding the General Conditions of Sale. For urgent questions it is also possible to use the appropriate chat: an operator will always answer you as quickly as possible.

 

Free toll-free number * 800 865 648
Office phone: +39 010 6981030
WhatsApp: +39 010 6981030
Email: support@cicala.it

 

* the toll-free number is free for all calls from landlines in Italy, and is active from Tuesday to Saturday from 9:00 to 13:00 and from 15:30 to 20:00.