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Privacy Policy

Treatment of personal data

Cicala always manages your personal data with the utmost attention.

  1. General data collection and use
  2. Consents and authorizations
  3. Subjects authorized to process, responsible and communicate data
  4. Rights of the interested party
  5. Responsible for data protection



The protection of personal data is a matter of trust and the trust of users is the basis of the relationship that Cicala intends to establish. For this reason, Cicala respects the private and personal sphere of its users and observes any applicable law relating to the processing of personal data. With this declaration, Cicala intends to inform the user about the detection and use of personal data and request their consent in order to use them for certain purposes.

By viewing Section 1, the user will be informed of the methods of detection and use of personal data in the context of navigation on the Cicala site and of any orders. If you have already given your consent to a particular use of your data (newsletter, VIP card, etc.), the user can directly view the second paragraph, concerning the field of action and the rights of opposition and oblivion. The user can also browse the Cicala website without having to release personal data. While browsing, at no time will it be possible for Cicala to identify the user, who will remain anonymous, unless he decides to connect by typing his Username (e-mail address) and Password.

The user can print and / or save this document by downloading it in PDF format. For a correct viewing of the PDF, it will be necessary to use the free Adobe Reader program (available on or other equivalent programs, which support the PDF format. The user expresses his consent, also pursuant to and by effect of art. 23, Legislative Decree 30 June 2003, n. 196, to the processing and communication of personal data for the purposes and in the manner described in this document.


1 - Collection and general use of data


1.1 Data collection and processing

To provide the contractual services we need the data mainly for the following purposes:


  • Provide and / or customize Cicala products and services
  • Communicate with you, for example about product orders, shipments and billing
  • Offer pleasant shopping experiences modulated on user preferences
  • Marketing and advertising communications addressed to the user


ORDER - Cicala collects and processes user data for the execution of purchase orders, for any complaints after the purchase and to provide the user with the services available. These data are necessary for order management, including with business partners (e.g. logistics providers, couriers, banks). It is essential to enter a correct delivery address to order products. A telephone number is also necessary in order to allow Cicala to contact the user for any questions or requests for clarification, and for the shipment of products by courier. Finally, the e-mail address is necessary for Cicala in order to communicate to the user the confirmation of receipt of the order and for any other communications. The e-mail address is also used when identifying the user during the "login". The Fiscal Code is necessary in compliance with current legal provisions for purchases of an amount equal to or greater than € 3660.00 for any checks by the competent bodies or if the user requests the issuance of an invoice.


RESERVED AREA (ACCOUNT) AND LOGIN - The data concerning the user's orders are saved in the Cicala system. Cicala guarantees each user access to the reserved area, using a protected password. In this area, it is possible to view all the data regarding the orders concluded, the orders in progress and those sent recently and it is also possible to manage your personal data and those relating to the subscription to the newsletter service. The Customer is obliged to treat the access data responsibly and in compliance with the regulations and not to disclose them to third parties. Cicala will not be in any way responsible for an incorrect or improper use of the password by the user.


ADVERTISING - Cicala may use the user's data also for promotional purposes, to send information on the items offered on the Cicala website and in its stores. The user's e-mail address will be used exclusively within the limits prescribed by applicable legislation or, where necessary, after the release of specific authorization by the user. The user who gives consent to be contacted for advertising purposes by Cicala will receive advice on purchases by e-mail. You can stop sending the aforementioned promotional messages free of charge by making a request via e-mail to or by removing the "Receive newsletter" option in the personal reserved area.



The personal data provided by the user through contact forms are collected and processed for the following purposes:

  • For carrying out customer relationship activities based on contractual agreements.
  • For administrative purposes and for the fulfillment of legal obligations such as those of an accounting, tax nature, or to process requests from the judicial authority;
  • In the presence of specific consent, for the periodic sending, by e-mail, of newsletters and advertising material;
  • In the presence of specific consent, to receive updates on our activities and reports on the publication of our blog posts;
  • In the presence of specific consent, to receive promotional communications and invitations to events;
  • In the case of sending curriculum vitae, exclusively for selection purposes.

The legal basis that legitimizes the processing is the execution of a contract of which the interested party is a party or the execution of pre-contractual measures adopted at the request of the same. In the cases expressly indicated, the legal basis is the consent freely provided by the interested party.



The computer systems and software procedures used to operate this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. These data (such as domain names, IP addresses, operating system used, type of browser device used for connection) are not accompanied by any additional personal information and are used for:

  1. Obtain anonymous statistical information on the use of the site;
  2. Manage control needs of how to use it;
  3. To ascertain responsibility in case of hypothetical computer crimes.

The legal basis that legitimizes the processing of such data is the need to make the site's features usable following user access.



Cookies are used on the Cicala website. It is not necessary to accept the use of cookies while browsing the Cicala website. However, the user is informed that the use of the "shopping cart" function and the sending of any orders are only possible with the activation of cookies.


Cookies are text files recorded on computer support that allow to record some parameters and data communicated to the computer system of Cicala through the browser used by the user. This saving allows Cicala to adapt its websites to the needs of the user and also facilitates their use (for example, by storing some requests, it is not necessary to repeat the insertion at each visit). Many of the cookies used are automatically deleted from the hard drive of the user's computer at the end of each browsing session (hence the name "session cookie"). Instead, there are cookies that remain on your hard drive. Their stay is quite long (a few years) for reasons of greater practicality.


After a first visit to the site, the system will be able to recognize at each subsequent visit that the user has already been on that site and therefore requests and preferred user data will be retrieved (long-lasting cookies). These cookies will allow the user not to have to re-enter his password and fill in forms at each new access. Browsers generally limit the use of cookies, although they allow you to access Cicala's offers more freely. Cookies can also be disabled. The Cicala website uses the Google Analytics service. A service of the company Google Inc. ("Google"). Google uses cookies, that is, text files that are saved on the user's computer and that allow an analysis of his habits in using that particular website.


The information, obtained through cookies, on the Customer's habits in using the website (including the IP address) are transferred to a Google server in the United States where they are registered. Google complies with the data protection provisions of the 'Safe Harbor Principles' and participates in the 'Safe Harbor' program of the US Department of Commerce. Google uses this information in order to analyze the customer's usage habits of the website, provide Cicala with reports on visits to the website and for other communications relating to the use of the website and the internet. Google transmits this information to third parties where it is required by law or in the event that third parties process such data on behalf of and on behalf of Google. Google will in no case put the user's IP address in connection with other Google data. The user can refuse the installation of cookies by selecting the corresponding parameters in the specific browser options. However, it should be noted that in this way the user will not be able to take full advantage of some functions of the site. By using this site, the user agrees to the processing of data collected by Google in the manner and for the purposes described above.



The Customer's personal data are transferred in encrypted form. This applies to orders and to the Customer's restricted access. For this purpose, the SSL (Secure Socket Layer) technique is used. Although it is not possible to guarantee absolute protection, Cicala has adopted the best security measures for its systems against the loss, destruction, access, modification or dissemination of user data by unauthorized third parties.



Hotjar is a service adopted by VAT number 02252790106 to collect aggregate statistics. In particular, Hotjar tracks clicks, mouse movements in real time and page scrolling. Hotjar also records details such as the pages visited, the actions performed by the user on the page, the type of device and the browser used to view the site. In addition to monitoring user behavior, Hotjar integrates additional polling and polling features. Hotjar does not record any personal information, the data are therefore transmitted in a totally anonymous form and no profiling activity is carried out. On the Hotjar website, the independent data controller for the service in question, you can consult the extended privacy policy (in English):



By viewing this Section, the user is informed of the different types of consent to the use of their personal data, which they can issue on a voluntary basis and in an always revocable manner.


NEWSLETTER SUBSCRIPTION - In the newsletters the user will find information on advantageous offers from time to time. Cicala invites the user to enter personal data (for example, his name) in the newsletter settings, so that Cicala can personally contact the user. Naturally, the user can also contact Cicala anonymously or with a pseudonym (for example, through a free e-mail address that does not reveal his name). Cicala uses the data collected as part of the processing of newsletters in order to customize and adapt the services to the interests and preferences of the user, as well as for promotional purposes and market studies. The data collected will be processed using electronic or in any case automated, IT and telematic tools, or through manual processing with logic strictly related to the purposes for which the personal data were collected and, in any case, in order to guarantee the security of the same in any case. . The data are kept for the time strictly necessary to manage the purposes for which the data are collected in compliance with current regulations and legal obligations. In any case, Cicala practices rules that prevent the storage of data indefinitely and therefore limits the storage time in compliance with the principle of minimization of data processing.


CONTENT OF THE AUTHORIZATIONS - The authorization issued here has been registered in Cicala's systems. Cicala is required to make the content of the authorizations accessible at any time. The user can revoke his authorization at any time, with effect for the future.




The processing of the data collected is carried out by internal staff of Cicala for this purpose identified and authorized for the processing according to specific instructions given in compliance with current legislation. The data collected, if necessary or instrumental for the execution of the aforementioned purposes, may be processed by third parties appointed as external data processors, or, depending on the case, communicated to them as independent owners, and precisely:


  • Persons, companies, associations or professional firms that provide assistance and consultancy to Cicala for the purposes set out above;
  • Companies, organizations, associations that perform services connected and instrumental to the execution of the aforementioned purposes (market analysis and research service, credit card payment management, IT system maintenance).


The data collected may also be transferred abroad, to companies that are and are not part of our corporate group, even outside the European Union in the forms and methods provided for by current legislation, guaranteeing in any case an adequate level of protection. In any case, personal data will never be disclosed.




In accordance with the provisions of the law on the protection of personal data, the user has the right to access their personal data for free and to modify, delete or block access. Cicala protects personal data with rigor and professionalism. In order to be sure that their personal data are not transmitted to third parties, Cicala invites the user to address their identification data with a written request to:


Cicala di Cicala Massimo & Antonio Snc
Via Martiri della Libertà, 23-25r
16156 Genova (GE) Italia


The user can object at any time, partially or totally, to the use of their personal data for promotional purposes, for market studies or for the verification of solvency. The user can also freely object to the future sending of newsletters or other promotional messages via e-mail. For this purpose, a simple written notification (by e-mail, by letter) of your request is sufficient, or to the removal of the option through the control panel in the private section (accessible after logging in). The user will also find a link through which to stop subscribing to the newsletters and promotional messages sent by Cicala in the final part of any communication via e-mail.




Cicala has appointed Massimo Cicala, a certified figure, as data controller (GDPR "General Data Protection Regulation), who can be contacted at the following e-mail address


Last update: July 16, 2021