Services and repair

Services and repair

SERVICES & REPAIRS

CREATION OF JEWELERY ON COMMISSION

Whether it concerns the transformation of an old-fashioned jewel, whether it is a totally new creation, Cicala interprets your desires concretizing them, in an initial phase in accurate drawings, and then passing to the selection of gems, to finally reach the masterly and accurate execution of a jewel enhanced by a precious uniqueness. An expert jeweler will follow you step by step during all the phases, keeping you updated on every single development related to the birth of your jewel. Visit the page dedicated to Custom Jewels for more information.

REPAIR OF JEWELRY AND WATCHES

Take care of your jewels and watches. They are part of our lives emphasizing memories, dates and loved ones. Correct periodic maintenance keeps the emotions felt since the first moment they were ours unchanged and even renewed. Thanks to the very high professional level of the workers who deal with this delicate sector, Cicala has been a safe point of reference for many years for those who want impeccable and safe assistance. From the welding of a small chain to the most complicated and prestigious watch intervention, your valuables will always be managed with the highest professionalism: from taking charge with a computerized system that schematically manages each step of the processing phases, up to the return, allowing historical archiving of each intervention.

For the maintenance of the watches, a written warranty of twenty-four months is issued, with the details of the intervention performed. Cicala also offers, for the most prestigious pieces, free insurance coverage against any possible loss or damage resulting from criminal events. Write an email to support@cicala.it or contact us by phone at the number +39 010 6981030.

RESTORATION OF VINTAGE WATCHES AND VINTAGE JEWELS

Return to ancient splendor. Very dated jewels, silvers and watches require very special care and attention. Sometimes, due to the more accurate recovery and the restoration in the most contemporary and faithful form possible, it is also necessary to carry out a documentary research on the piece to be treated. And where there is no longer the possibility of recovering original supplies, Cicala is able to create the necessary components. At the end of the work, for pieces of greater beauty and value, the normal warranty of repair is released accompanied by an accurate photographic sequence that highlights every single phase of processing. In this case we invite you to contact our Customer Care by writing an email to support@cicala.it or calling us by phone at the number +39 010 6981030.

ENGRAVING AND CUSTOMIZATION OF RINGS AND PLATES

Customize each item purchased and make it unique. Cicala can customize any suitable item you buy, especially if you are giving a gift to others. It is a gesture that makes the product itself more precious giving it a superior and non-obvious value. For engravings of crests and complex brands Cicala also uses sophisticated laser equipment and systems. For some items you will already have the option to choose customization during the purchase phase; if this is not possible, please contact us to find out how to proceed.

THREADING NECKLACES OF PEARLS, CORAL AND PRECIOUS GEMS

Make your choker vital again. With time and everyday use, your jewels lose vitality. With proper maintenance, your pearl, coral and precious stone necklaces are renewed. A new threading is recommended in particular for the pearls that are, with the occasion, properly washed and rehydrated using suitable professional products. For particularly opaque corals Cicala also provides a new polishing service. Contact us and explain your needs, we will arrange with you the methods of withdrawal and return of your jewel once the threading is finished.

REPLACEMENT OF WATCH STRAPS AND BRACELETS

Make your timepiece shine with new light. Each watch can be transformed and come back to surprise you with the simple replacement of the strap. Cicala offers you a rich assortment diversified by type of leather and an infinite number of colors. For the most prestigious watches we also offer the possibility of the original replacement. All our straps are accompanied by a CITES certificate in compliance with the Washington Convention on International Trade in Endangered Species of Fauna and Flora. And that's not all: for the most demanding customers it is also possible to create custom watch straps with special textures, designs and workmanship.

EXCHANGE USED GOLD, COINS AND PRECIOUS IN GENERAL

Cicala always guarantees the customer the maximum. An operation that has always been managed by the jeweler, a professional and ethical figure, today seems to have become the prerogative of new operators who often do not have adequate training and experience, necessary instead to guarantee the customer the maximum. With a view to facilitating purchases, or even the simple disposal of objects that you no longer want to withhold, Cicala collects your precious items, guaranteeing not only the maximum profit, but the strictest discretion and confidentiality.

INSTALLMENT PAYMENTS

For years now Cicala's clientele has been facilitated with a deferred payment formula, and Cicala pays the interest. If you are interested in purchasing a precious and you are interested in evaluating some interesting and advantageous payment formulas, please contact write an email to support@cicala.it, contact us by phone at our office number +39 010 6981030, you will be supported by our staff for every need. Did you know that Cicala proposes a payment formula in 10 installments with zero interest?

TECHNICAL ASSISTANCE

Cicala is also available by telephone to provide you with information on the products on sale that interest you, or for support during the purchase stages. Cicala is also available to provide clarifications regarding the General Conditions of Sale. For urgent questions it is also possible to use the appropriate chat: an operator will always answer you as soon as possible.

Available from Tuesday to Saturday from 9:30 to 12:30 and from 15:30 to 19:30.

  • Landline phone: +39 010 6981030
  • E-mail: support@cicala.it